Team Leader Child & Family Support

Employment type: Full time, Fixed Term until 30 June 2026

Hours per week: 38

Remuneration: Band 6 salary from $104,133.36 per annum plus superannuation and a fortnightly RDO

Location: Werribee based with potential for a hybrid work arrangement

About the role

The Child & Family Support Team work alongside our Maternal & Child Health and Early Education & Care Units, coordinating and facilitating administrative practices to ensure we are meeting community needs and service agreement commitments efficiently and effectively. We are looking for a proactive and driven leader who will take the opportunity to bring a lens of improvement and innovation to the work that we do.

In this role, you will work closely alongside our Child, Family, Health and Wellbeing Unit to enable the provision of Maternal & Child Health services across the Wyndham community. You will support the Child & Family Support Team and the Service Lead Child & Family Support to evaluate data and processes to identify new and better ways of working.

You will lead compliance and quality improvement initiatives to ensure that all obligations and standards are met within this highly-regulated environment, while also exploring avenues for strengthening the customer experience. As part of this, you will draw on your expectational stakeholder engagement skills to build relationships with a broad range of internal and external stakeholders, identifying risks and opportunities to improve the delivery of the service.

You will also provide a strong, considered leadership presence for the team, which draws on the existing values and culture of the space, with the aim of supporting, developing, and empowering individuals to undertake complex problem-solving and provide a high-quality service.

What your day will look like

• Leading and supporting the Child & Family Support Team to ensure high-quality service delivery within a highly-regulated environment.
• Driving continuous improvement initiatives to enhance operational effectiveness and community outcomes.
• Contributing to service planning and quality improvement initiatives within Child & Family Support, by managing reporting requirements and supporting the Child & Family Support leadership team.
• Building and maintaining strong relationships with key stakeholders to increase service impact and reach.
• Reviewing, developing, and implementing efficient policies, procedures, and administrative processes to support service excellence.
  
  

What you will bring

• Proven strong leadership experience to lead and develop teams.
• Strong culture and change management experience, with the demonstrated ability to adapt to changing needs.
• A customer experience focus, being able to identify problems and generate solutions within our service.
• A knowledge and understanding of Maternal & Child Health Service and/or Early Education & Care delivery and legislative requirements.
• Strong analytical capabilities to interpret data and evaluate processes and systems.
  
  

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

Why join Wyndham

We are one of Australia’s fastest growing and most diverse cities.

By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.

Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong. 

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. 

How to apply

Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.

Applications close at 11:59PM on Sunday, 3 August 2025.

If you have further role-specific questions, please contact Tanna Reynolds, Service Lead Child & Family Support on 8742 8471.

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via careers@wyndham.vic.gov.au or 03 9394 6860.

Child Safe Organisation

Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

Diversity and Inclusion

At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City’s Innovate Reconciliation Action Plan, please visit our website.