Service Lead Projects and Analytics

Employment type: Full time, Permanent

Hours per week: 38

Remuneration: Band 7 salary from $115,575.61 per annum plus superannuation and a fortnightly RDO

Location: Werribee based with potential for a hybrid work arrangement

About the role

In the position of Service Lead, Project and Analytics you will harness your expertise to steer complex projects, collaborate with diverse stakeholders, and deliver clear, actionable recommendations based on comprehensive data analysis.

You will lead a small team delivering important and diverse work across the Community Support Department – from workforce planning and service data analysis to turning operational insights into strategic advice that informs different models of service usage across life stages. You will lead communication and engagement activities across the life course business units, drive compliance and process improvements in line Child Safe Standards, MARAM Frameworks, mandatory legislation and reporting requirements.

To be successful in this position, you will have strong project management experience and problem-solving skills, with the ability to establish and maintain cooperative relationships with a diverse range of internal and external stakeholders.

We are seeking an experienced, proactive leader who can balance delivering strategic projects whilst supporting staff, fostering a positive, high performing team culture, and contributing positively to the broader leadership group.

Previous applicants need not apply.

In this role, you will:

• Provide strategic leadership and guidance to a dynamic team, fostering a positive, open, and collaborative culture that aligns with Council’s values.
• Analyse and interpret complex data sets relating to community services delivery and infrastructure planning, using insights to inform evidence-based decision-making and future service models.
• Draw connections between operational service delivery and strategic planning, synthesising information into clear, actionable recommendations and reports for senior leaders and stakeholders.
• Lead the development and delivery of strategic service plans, ensuring alignment with community needs, policy frameworks, and best practice models of service usage.
• Drive strong project management practices to deliver outcomes on time and within budget, balancing multiple priorities in a fast-paced environment.
• Build and maintain effective partnerships and working relationships with a wide range of internal and external stakeholders, demonstrating excellent communication and engagement skills.
• Demonstrate initiative and accountability, actively contributing to the broader leadership team and promoting continuous improvement and innovation.
• Maintain a strong understanding of Child Safe Standards, MARAM frameworks, and integrated departmental processes, embedding these into planning and service delivery.
  
  

What you will bring

• Tertiary qualifications in policy, social science or human services, backed by several years of relevant experience.
• Proven experience in a leadership or coordination role within community services or local government.
• Well-developed project management skills, with a track record of delivering complex projects and initiatives.
• Strong analytical, problem-solving and written communication skills, with the ability to analyse complex information and translate it clearly for a range of audiences.
• Demonstrated ability to collect, analyse and interpret data to support infrastructure and service planning.
• Excellent stakeholder engagement and relationship-building skills.
• High-level experience developing strategic documents, plans, or models that translate operational insights into organisational directions.
• Strong awareness of legislative and practice frameworks relating to Child Safe Standards and MARAM, with experience developing processes that support compliance and integration across teams.
• A collaborative leadership style with the ability to foster positive team culture and support staff development.
• Knowledge of Local Government life stage services, combined with experience in public sector environments, is desirable.
• A current employee Working with Children’s Check is required.
  
  

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

Why join Wyndham

We are one of Australia’s fastest growing and most diverse cities.

By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.

Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong. 

Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. 

How to apply

Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.

Applications close at 11:59PM on Wednesday 23 July 2025.

If you have further role-specific questions, please contact Vanessa Riolo, Coordinator Service Development & Strategy on 8734 1353.

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via careers@wyndham.vic.gov.au or 03 9394 6860.

Child Safe Organisation

Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

Diversity and Inclusion

At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City’s Innovate Reconciliation Action Plan, please visit our website.