Concierge Bookings Officer

Employment type: Casual (Multiple Positions Available)
Remuneration: $47.95 Hourly Rate
Locations: Wyndham Cultural Centre, Encore Events Centre & Wyndham City Civic Centre (This role is required to work across multiple locations throughout the Wyndham Municipality)

About the role
The Concierge Bookings Officer is a vital frontline position within the Cultural Venues Unit, part of the Arts, Events and Cultural Venues Department in the Planning & Liveability Directorate. This role is responsible for delivering customer service, managing booking processes, and supporting venue operations across Wyndham’s premier cultural facilities—Encore Events Centre, Wyndham Cultural Centre, and the Civic Centre Function Rooms.

As a Concierge Bookings Officer, you will oversee a variety of tasks including responding to booking enquiries, coordinating hire documentation and insurance, facilitating inductions and managing CRM records.

Some roles may also assist with client site visits, event setup, or liaising with third parties (e.g. AV, catering). You’ll be expected to take initiative, maintain attention to detail, and ensure clear communication across both internal teams and external hirers.

The Cultural Venues team is collaborative and values open communication, accountability, and a high standard of service. Reporting directly to the Team Leader of Functions, each officer is responsible for contributing to shared team systems and may assist in onboarding or guiding new staff as needed.

Some travel between venues may be needed, particularly for cross-site collaboration or training.

This vacancy has arisen as part of team growth and internal movements, with one position linked to a staff secondment.

If you’re someone who thrives in a people-facing environment and the ability to shift priorities to cater to multiple events, we encourage you to apply.

What your day will look like

• Welcoming visitors and supporting bookings across our cultural venues
• Responding to client enquiries and processing hire applications
• Coordinating event logistics, signage, and venue setup
• Collaborating with team members to ensure smooth operations
• Assisting with promotional materials or ticketing where needed
• Keeping systems updated and maintaining accurate records
• Jumping in to help wherever it’s needed — every day is different!

What you will bring

• Warm, approachable, and customer-focused
• Strong organisational and time management skills
• Comfortable working both independently and in a team
• Confident communicator across phone, email, and in person (is a must)
• Adaptable and calm under pressure
• Tech-savvy, with experience using booking systems, Microsoft office suite or CRMs a bonus

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

Why join Wyndham
We are one of Australia’s fastest growing and most diverse cities.
By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.
Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.
Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

How to apply
Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link.

Applications close at 11:59PM on Sunday, 15 June 2025.

If you have further role-specific questions, please contact Michael Gate, Team Leader Functions on Michael.Gate@wyndham.vic.gov.au.

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via careers@wyndham.vic.gov.au or 03 9394 6860.

Child Safe Organisation
Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

Diversity and Inclusion
At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.
Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City’s Innovate Reconciliation Action Plan, please visit our website